“Sorry, it was my fault”: Repairing trust in human-robot interactions

The current study develops a three-fold categorization (i.e., logic, semantic, and syntax failures) for technical failures that are commonly observed in human-robot interactions (HRI), investigates it along with four trust repair strategies: internal-attribution apology, external-attribution denial, no repair. 743 observations conducted through an online experiment reveal some nuances participants’ perceprions of competence- integrity-based violations, which may reflect ontological differences between humans machines. analysis also shows significant main effects failure types methods on HRI-based trust.